Independent Design Magazine

Customer Care

Payment Methods

  • Cash on delivery
  • Master Card and Visa payments through Fawaterak. To pay with Mastercard or Visa send us on the product that you are interested in buying, and ask for Fawaterak secure payment link.

Return Policy

Home Accessories & Artwork


  • Products can be returned within 14 days from the purchase date as long as the item is returned unused, unaltered, and with all original packaging. If you receive a damaged, or defective item, get in touch with us at once you receive it, otherwise, we won’t be able to return it.



  • We will not accept returns for any non-faulty items that have been worn. 
  • Custom made Jewelry orders cannot be returned.
  • Nadine Sherif Jewelry: This product comes with a special seal, please make sure that it fits you before removing the seal. The product cannot be returned after removing the seal.

For returns contact us on

Shipping and Delivery

Shipping in Egypt:

  • Cairo & Alexandria: 3 to 6 working days 
  • Other Governorates: 4 to 8 working days

Worldwide Shipping:

  • 7 to 11 working days

Custom Made and Backorders

  • Custom made and backorders are done upon request and take from 12 to 15 days to be ready. 

Price Match Guarantee

  • If you find one of our products for a lower price somewhere else, we’ll do our best to match it. To get a price match, contact us at before placing your order.